1. TrainerUni is an online learning platform where members can connect with, choose, and engage with Trainers for the purpose of chosen learning services.
2. The account will be activated to the Client only upon successful receipt of full payment.
3. "TrainerUni Credits" means the virtual currency purchased from TrainerUni, which can be used solely on the TrainerUni Platform to purchase Training Services, and does not have any value outside of the TrainerUni Platform.
4. No Refunds on TrainerUni Credits Payments - All payments are final. No refunds will be given for TrainerUni Credits purchased.
5. Credits Usage - One (1) credit will be deducted from the TrainerUni Account for 1 (one) 30-minute training session. Learner cancels within 48 hours of the session(s) start time or did not appear for the session(s), total number of credit(s) equivalent to total number of session(s) booked for that session(s) will be deducted from the TrainerUni Account. If the Trainer cancels within 48 hours of the session start time and the other substitute Trainer is not available or did not appear for the session due to whatever reasons, TrainerUni shall offer the make-up session without charging any TrainerUni Credit from the Client.
6. Expiration Policy - The Client is expecting to use all TrainerUni Credits within twelve (12) months from the account activation date. If there are any unused TrainerUni Credits after the Package Expiration Date, all credits will be expired without refund.
7. TrainerUni Credits are not Bank Deposits - TrainerUni is not a bank. TrainerUni credits stored at the TrainerUni platform are not insured deposits.
8. Foreign Exchange Risk - TrainerUni Credits are tied to Hong Kong Dollars. TrainerUni is not responsible for currency fluctuations, nor is TrainerUni responsible for currency fluctuations that occur when receiving or sending payment via third party payment services when purchasing TrainerUni Credits.

ARRANGEMENT DURING ADVERSE WEATHER CONDITIONS

1. Actions to be taken under the adverse weather conditions announced by The Hong Kong Observatory.
2. Before training session commencement:

   When Typhoon Signal No. 8 or above / Black Rainstorm Warning is in force/likely to be issued
   At or after 7:00 a.m.	Morning sessions that are held between 9:00 am and 1:59 pm will be cancelled
   At or after 12:000 noon	Afternoon sessions that are held between 2:00 pm and 5:59 pm will be cancelled
   At or after 4:00 pm	Evening sessions that are held after 6:00 pm will be cancelled
   When Typhoon Signal No. 8 or above / Black Rainstorm Warning is lowered
   At or after 7:00 a.m.	All sessions will be held as scheduled
   At or after 12:000 noon	Sessions from 2:00 pm or thereafter will be held as scheduled
   At or after 4:00 pm	Sessions from 6:00 pm or thereafter will be held as scheduled

3. Training session that have already started

   When Typhoon Signal No. 8 or above is in force	Sessions already in progress will continue as scheduled
   When Black Rainstorm Warning is in force	Sessions already in progress will continue as scheduled

If any dispute arises between the TrainerUni and the Client in reference to the performance of our service, or any part thereof, the TrainerUni may forthwith give to the other party written notice requiring the matter to be referred to a single arbitrator, in accordance with the procedures governed by the Arbitration Ordinance, whose decision shall be final, and binding on the parties. The costs of such reference shall be in the discretion of the arbitrator.

The service terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong